How can a Technical Writer add value to the IT Industry?

This was one of the questions in one of the Technical writing interview I faced in recent past. What should I write the answer? The first and foremost question! When you are pushed to the wall your creativity, competence, and skills play a vital role in salvaging your image of being so called Technical writer. As a common knowledge every technical writer facing such question would answer whatever they have heard from their pals, colleagues, and senior writers during discussion at some point of time. Then what distinction you have from the lot? You ought to be special. You need to think out of the box and answer and that should make you special if you want to be hired.

Out of the box! A really tough challenge to prove yourself that you can make a difference! A really tough proposition to prove your worthiness! The person who administered the test gave me enough of time to think and write my answers. Finally I could collect my thoughts and tried to put down on the paper.

Apart from the usual job of writing user manuals and WebHelp, Technical writers are best suited to help the organization to cut down their cost by means of their writing. How could they do it? When the product is launched in the market, the technical support teams are always available 24x7 to answer queries, questions and doubts of the user of the software and hard ware products. Based on the feedback received by the support team about the usage and difficulties of the users to use the product, they test the particular problem into the environment narrated by the users and try to address the problem and provide a resolution to the users. If the stated problem is inherent with the product, there ought to be numerous other hits by other users too on the same problem. And every time a support person will have answered them with the same resolution. Whereas, an article stating this problem and posted on the organization’s web site would lead users to first seek there resolution from this article rather then directly contacting the support team. In case, even the support team contacted, they will have ready answer to guide the user. The technical writers are best suited to do this job because of their language efficiency guiding the user by the procedures and steps to solve their problems. These knowledge based articles would help user a great deal according my understanding. If a series of problem hindered the users, probably a trouble shooting guide to a better job.

In some other instances, technical writers can be the brand advocates of the product donning the role of bloggers and blogging about the products to the organization’s web site or some other open source site. They can go to the different social networking sites and participate in the discussion and leave a note about the new product for the crowd to discuss. In case there are any doubts, negative impression and competitive issues with other similar products in the market, the technical writers would be in a position to address the issues in their clear and concise narratives.

These are two distinct roles which a technical writer can take up and add value to the IT industry by their worth of being a writer and truly a technical writer. Because whatever they are going to write is all about the technology and it is going to help the technology grow. This is what I thought and scribble in my paper during the written test. Although the exact words and sentences are not the same and I don’t even recall them. Call it my creativity or poor memory, but whenever I would try writing about the same it would be different language. However, it would mean the same.

But to my surprise, these were not the answers what the interviewers were looking from me. As I could see they were looking at same rut repeated hundred times by all the writers. They were not looking for a different answer, a different perspective, or some thing beyond the usual job. I uttered the same usual stuffs during my personal interview and I could see their relieved faces and a victorious smile stating we have nailed you. You have to be the same what we are and think the same what we think.

Little further they started inquiring about my authoring tool knowledge. I told them what all tools I have used so far for the authoring. They kept harping about the tool knowledge what I have not used. As if the tool will do the writing job and not the technical writers. Then what is the fun of interviewing the writers. Better interview the one who is the tool perfect person. A publishing specialist, who would do all the jobs except writing.

I realize that its not the writing or technical writing per se, its the job and the way you look at it. And so far we have been looking at technical writing as the display of authoring tool knowledge and not the writer who knows authoring tools to publish their work without the external help. Perhaps writing is the last thing happens in the technical writing job.

Therefore, if you are a writer and donning a role of a technical writer, think twice how you can add value to the IT industry. I am not sure but perhaps you might have some other way to add value what I failed to understand during the interview.

Hail the job interview!

Are you in a job searching mode? Are you looking for a job which would pay you better salary? Are you looking at the job description and thinking you would get it? Look at your previous experiences of job interviews.

Worst! The job interviews are not predictable, that’s for sure. You never know what kind of questions the interviewer will ask you and what kind of answer they would be expecting from you. But you can never be sure about the question the interviewer would ask you if they themselves have no clue about that or they do know the answers of those. Albeit, you can understand if the interviewers do not have answer about the question they have asked, how are they going to judge you on the merit of your answer? Is it simply the test of how you would address the question? Or do you know the answer of that question? I doubt nothing of these two. But most certainly, its only a catch to show that you do not know and they know better than you. Most of the time, interviewer suffer from this manic depression to prove themselves to the interviewee that they know better than them. You hate it or love it; most of them have this attitude. Most of them take credit in failing people then looking into the worth of the people who could be a useful resource. Call it inferiority complex in your words or rate this as the superiority complex of their personality, but here they are.

In my experience I have seen that most of the interviewers hardly go through the profile of a candidate before they enter the interview room. They do not do their home work to understand as what kind of questions would be valid to ask and judge the candidate’s competence and skills for that role. There are rarely relevant questions asked pertaining to the role. On the contrary, there would be several other questions which would not be relevant in relation to the role for which you would be getting interviewed. At some of the places, interviewers have said that you have written all kinds of documents or at least you have knowledge of authoring such documents. Some of the recruiters have surely have been impressed by my missionary zeal to have hands on experience writing various kinds of document and few of them have uttered saying you have got good writing experience. However, at the same time, they would also say, ‘your stay with any of the companies has not been long enough.’ Can you call them Id***s, F***s, or Novice? I would bet not the last one. Because they know what they are asking and at the same time they also are proving themselves that they fall into the earlier of the two categories. They can not be so ignorant. When you say I have good experience that means these experiences I have gathered working at different places. If you rot at one place you would end up doing same thing again and again, year after year. I can not have greater experiences working simply at one place handling different kinds of documents. Similarly, I can not learn more number of authoring and image editing tools if my company does not use any of those. Merely having knowledge of how to use the tools would not make me an experienced candidate on that tool unless it is used in the work environment. Importantly, most of the time resume would get short listed only if I know certain authoring and editing tools. So, can I be my own enemy, not knowing the tools and variety of document writing style and lessen the chance of my employment.

Funny! If you stay for the long time with a company and when you seek a change, an obvious question, ‘What made you stay so long with this company? Were you happy with your job?’ If the answer is, ‘yes’, ‘why then changing now?’ ‘Couldn’t you get a better offer earlier?’ ‘You have no knowledge of skills and tools we are looking for?

You are at their mercy. And remind you, a fool will opt for a fool; an intelligent would opt for a lesser intelligent, and none of the bosses like to have an efficient and intelligent worker. The idea is, bossing on good worker would be difficult and if they would be able to do their work on their own why would they need a boss. Question of survival! So, to survive, better get the ones whom you can hammer the way you want. Keep those away who can not be a ‘Yes Boss’ material. Well, judging the “Yes Boss” material in half an hours time would be sufficient. Any candidate, who tries to imitate the yes boss type, even if they are not, would definitely make some stupidity in half an hour time and that is enough for them to reject their candidature.

The professional hazard! Believe me or not, females are outnumbering males as technical writers in IT industry in India. I have no statistics about all over the world. Again, I do not have statistics about the writers in non IT industry, and male and female ratio in particular. But, ongoing scenario and folks around suggests me that biasness prevails quit a large. Not that we are unbiased. As human material we are vulnerable to be biased, but it is really astonishing that d***heads and feminist attitudes are adding up to the numbers of growing female writers in the industry. I really feel sorry for those d***head people whose groin governs the mind. Feminism always resides in the comfort zone. Although exception prevails, however, feminism survives better because of few d***heads.

If you believe that the job interviews are the test of your skills and knowledge, you are mistaken. All the gyan of how to face the interview or how could you get through the interview remains the imaginary gospel of some of the column writer who make their living by writing these posts. In reality nothing of that sort happens. By reading those columns, if you believe that you can do a better job, I advise better think before you take these seriously.

I have started understanding, you need to be smart to get through the interviews, and I agree I am not. But may be most of you could be. Smart! What is the meaning of this? I have no idea how this word might have originated but I am impressed whomsoever might have used might have been a screwed person who might have thought of making up for everything with winning spree. I am not sure, this is my assumption. However, the true display of smartness appears to be the same for me. Its all about how you portray, whatever you are not. Image building, character building, and career building with all sorts of trick, lies, conspiracy, and falsehood to cover up your incompetence, snatching credits from other, making yourself known what you are not, are all acts of smartness. Its like showing venom even if you do not have poisonous tooth. What about your conscience? Who cares?

Unfortunately, that is the last thing any of the smart people will think. Smart people! Everyone is fooling everyone. So, better know the art of fooling, otherwise you would be failing in many of the interviews. To be successful, be smart. To be smart, you know how to fool others and all is yours, whether it is d***head or feminist, all will hire you.

Hail the job interview!